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Policies

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Wholesale Policies

ORDERS

  1. All orders must be a minimum of $200.00.  There are no minimums on numbers of pieces, you can mix and match however you choose.
  2. Any orders under $200.00 will be accessed a $25.00 handling fee.
  3. Once we receive your order, whether it comes in via e-mail, submitted online, phoned in, taken at a show, by a rep, etc., we will send you a confirmation of the order for you to look over and approve.  At that time we will also need approval of any personalized signs as well as confirmation of payment.  WE CANNOT BEGIN WORKING ON YOUR ORDER UNLESS WE HAVE APPROVAL OF THESE THINGS AS WELL AS A CREDIT CARD FOR PAYMENT (CC does not apply to net30 accounts or pre-paid orders).
  4. Your credit card will not be charged until the day we actually ship your order out.
  5. All orders will take a minimum of 2 weeks to ship out.  If the order is only scrabble letters and trays, we try to ship sooner.

SHIPPING & DAMAGES

  1. We ship UPS and charge only what UPS charges us, or have it charged to your account.  If you want us to ship FedEx to your account there is a $20 service charge for orders under $500.
  2. In the event of damage to your merchandise, contact us within 10 business days of receiving your shipment.  Let us know what the damage is and send us pictures of the damaged item(s) within the 10 business days.  We will contact you and make it right – either send a replacement or give you a store credit for the damages.
  3. Claims received 11-30 days after receiving the shipment will only receive a store credit. 
  4. Claims reported after 30 days, will not be given a replacement or store credit.
  5. Missing items rarely happen as we have your order checked by 3 different people before going out.  If in the rare chance that something is missing, you have 5 business days to let us know.  We will check all our paperwork and the weights of the boxes. If something is missing, we will send out the item.
  6. In the event of receiving a box with visible damage on the outside, either refuse the box and have it sent back to us, or take pictures of the box and damaged items and let us know within 7 days.  We will file a claim with UPS and in some cases they may come out and inspect the box.
  7. Since all of our products are made of wood, we will occasionally see something warp over time.  If you have an item in your store or a customer brings something back that has warped, we will replace the item(s).  All of our wood is sealed, but it does happen occasionally.

PERSONALIZED SIGNS

  1. Once you receive a proof, the items cannot be cancelled from your order.
  2. Proofs are made for you to check spelling, check for accuracy of coordinates, etc.  We do not change the template or fonts of the product that you purchased.
  3. We will try to work with you the best we can to make sure that you love the product.
  4. You must order at least 4 of any new personalized sign.
  5. Design changes are allowed at a cost of an additional $50.00.  Design changes include: change in fonts, change in the template itself, and change in wording.
  6. Orders will not be processed until your proof is approved.
  7. Once a proof is approved, you are responsible for any errors with the item.  If there is any misspelling, coordinate error, lake shape, etc., we will make the change, but you are responsible for any items you currently have purchased.  THERE ARE NO RETURNS UNLESS THE ITEM IS DIFFERENT FROM THE PROOF SENT.
  8. If you want us to change any items you have purchased which might have a misspelled word, wrong coordinate, wrong lake shape, etc., that was not noticed in the proof, if it is something we can fix, you can send the items back to us at your expense.  We will give you a quote on what it would cost for us to fix before you send them back.
  9. When returning items you must package them well so they arrive to us in the same condition you received them.  We will charge you additionally for any items which arrive damaged.
  10. We will pay the return shipping to you.

CUSTOM ITEMS

  1. We can do custom items for your store.  Talk to us to see if what you would like is something we can do.
  2. There is a minimum of 25 items for any custom item ordered the first time.  Once the design is made you can order any quantity in the future.
  3. If you want only one item, there is a minimum of $50 design charge plus the cost of the item.  We will give you a price quote.